777ace Privacy Policy — We are committed to protecting your data

1 Introduction and Scope of Policy

777ace gaming platform ("we", "777ace") takes the privacy and security of your personal information extremely seriously. This Privacy Policy ("Policy") explains in detail what information we collect, why we collect it, and how we keep it safe.

This policy applies to all 777ace services — including the main website, mobile app, live chat support, email communications, and any other channel through which you interact with us. By using our platform, you are considered to have accepted this Privacy Policy.

2 What Information We Collect

We collect various types of information when you register and use our services at 777ace. This data comes from three main sources — what you provide directly, what is collected automatically based on your usage, and what is received through third parties.

Information provided directly by you:

• Full name, date of birth, and nationality
• Email address & mobile number
• Residential address and postal code
• National ID (NID) or passport number (for KYC verification)
• Payment-related information (Mobile Banking/Nagad number, bank account details)
• Messages and complaints submitted via support chat

Automatically collected information:

• IP address & device type
• Browser version and operating system
• Pages visited on the platform and time spent
• Gaming history, bets placed, and winnings records
• Transaction history and payment timestamps
• Data collected from cookies and similar tracking technologies

3 How your data is used

777ace uses your information only for specific, legitimate purposes. The table below outlines the purpose and legal basis for each type of data we process:

We never sell your information to advertisers or data brokers. If you no longer wish to receive promotional emails, you can unsubscribe at any time.

4 Cookie Policy

777ace uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help us improve our services.

Types of cookies we use:

• Essential cookies: Required for login sessions and security — these cannot be disabled
• Functionality cookies: To remember language preferences and interface settings
• Analytics cookies: To understand usage patterns (with your consent)
• Marketing Cookies: To show you relevant offers (with your consent)

5 Data Sharing & Disclosure

777ace never sells your personal information to third parties. However, limited data may be shared in certain circumstances:

• Payment Providers: Necessary information is shared with Mobile Banking, Nagad, or your bank to process transactions
• Game Providers: Limited data may be shared with licensed software companies that power our games
• Regulatory Authority: We may be required to share information with licensing authorities or law enforcement under legal obligations
• Fraud Prevention Services: We may work with specialist firms to conduct security verification of accounts
• Legal requirements: We may be required to disclose information under court orders or government directives

6 Data Storage & Security Measures

777ace uses industry-leading security technology to keep your information safe. Our servers are hosted in internationally certified data centers with 24/7 monitoring.

Security measures:

• 256-bit SSL/TLS encryption — across all data transmissions
• AES-256 encryption — for stored data
• Two-factor authentication (2FA) — to keep your account secure
• Regular security audits and penetration testing
• Restricted access — only authorized personnel can view data
• Firewall and intrusion detection system

Data retention period:

• Active accounts: for as long as the account remains active
• Closed accounts: retained for up to 5 years after closure for legal compliance purposes
• Transaction records: 7 years (financial regulatory requirement)
• Cookie data: 30 days to 2 years (depending on cookie type)

7 Your Data Rights

Under GDPR and international data protection laws, you have the following rights. To exercise any of these rights, please contact our support team:

• Right of access: The right to know what information we hold about you
• Right to Rectification: Right to correct inaccurate or incomplete information
• Right to Erasure: Right to request deletion of your data under specific conditions
• Right to restrict processing: Right to restrict data processing in certain circumstances
• Right to portability: Right to receive your information in a structured format
• Right to object: Right to object to the use of your data for specific purposes
• Right to Withdraw Consent: Right to stop any consent-based processing at any time

8 Children's Privacy

777ace is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. All users are required to verify their age during registration.

If we become aware that a minor has created an account on our platform, the account will be immediately closed and all collected data will be deleted.

9 International Data Transfers

In some cases, your data may be processed or stored outside Bangladesh — particularly through our international servers or payment partners. For any such transfers, we ensure that:

• Adequate data protection laws are in place in the recipient country
• The recipient organization complies with GDPR or an equivalent standard
• Proper agreements and safeguards are confirmed before any data transfer takes place
• The security of your information is never compromised under any circumstances

10 Policy Changes & Updates

777ace may update this Privacy Policy from time to time. Changes may be made due to legal requirements, new services, or security improvements.

For any significant changes, we will notify you at least 15 days in advance via your registered email or platform notification. Continued use of the platform after the changes take effect will be considered acceptance of the updated policy.

11 Contact and Complaints

For any questions, concerns, or requests regarding this Privacy Policy or the use of your information, please contact our dedicated privacy team:

• Email: [email protected]
• Live Chat: Log in to the platform and look for the option in the bottom-right corner
• Response Time: Within 24 hours on business days

If you are not satisfied with our response, you may file a complaint with the relevant data protection authority. 777ace takes all legitimate complaints seriously.